The mobile app will only accept reports for active accounts or valid pole numbers. Account numbers are up to 8 digits long and can be entered with or without the leading zeroes (Eg 00001234 or 1234). Pole numbers are 2 letters (capital then common) followed by up to 3 numbers Eg Ab123.

Open the app and select the icon at the bottom right-hand side of the screen. A list of your configured accounts should show up on the screen. Click on the account for which you want to change the notifications. Scroll to the Notifications section and tick (enable) or clear (disable) the various boxes. Scroll to

In the section, Grenlec will send general information for all customers e.g. Customer Campaigns, Seasonal Safety Tips, etc. In the   section, Grenlec can send messages about events that affect your electricity service. Notices will be sent for each account that you have added to the mobile app. These can be Notices about planned outages in

The mobile app requires internet access to send to and receive messages from Grenlec. If you do not have any internet access, report the problem to Grenlec by phone by dialing 237. The fault reporting center is a 24/7 service.

Open the app and on the Home screen, click the ‘Report a Problem’ button. Select the item which best matches the issue that you want to report. E.g. Pole, Streetlight, etc. The Service Issue screen will open. Enter the pole number found at the area of the problem. Note that the pole numbers are 2

Open the app and on the Home screen, click the ‘Report a Problem’ A list of issues should be displayed. From the list provided, select the option which best matches the issue that you want to report. A list of your accounts should be displayed. Go to the end of the list and select ‘Another account’.

Open the app and on the Home screen, click the ‘Report a Problem’ button. A list of issues should be displayed. Select ‘No Power’, then select the account that you want to report, the click the Set The Service Issue screen will open. Enter any details about the problem in the Comments area under ‘Please tell

Open the app and select the  at the bottom of the screen. All of the configured accounts will be listed by the nicknames and address. Click on any account to view the 12-Month History of your electricity consumption. Click USAGE to see the consumption by units (kWh) Click COST to see the consumption by dollars

Payments made at Grenlec Payment Centres are normally displayed on the mobile app within 15 minutes. Payments made using third parties (E.g. online banking or Bill Express) may take up to 3 business days to be processed before they display in the mobile app.

Open the app and select the icon at the bottom of the screen. All of the configured accounts will be listed showing the nicknames and address.Click on any account to view the bill balance, due date, past due and last payment information. Current (nothing owing) Due