Use the Usage History Table on your bill to compare
your usage (units/kWh) to the same period last year or
over the last few months.
Changes in the number of people
and activities at your home
Open or loosely sealed windows and
doors in air conditioned spaces
Decorative lighting during festive
Variance in the number of days
between electricity meter readings
Increased use of cooling equipment
Faults in Electrical Installations and
We group customers into areas and then cycles, with approximately nine (9) areas comprising a cycle. We process bills by cycles. We upload the reading taken by your meter reader and bill to your account.
When we have all the readings for your cycle (we refer to this as the end of the cycle), we produce a billing proof.
This billing proof includes:
Details about all accounts in the cycle and includes: the current reading, readings for the prior three months and average monthly readings.
A record of all accounts which has increased or decreased by 20% or more from the last recording
After the billing proof is checked and all necessary corrections made, the bills for your cycle are produced, printed and mailed.
Note that where we are unable to access your meter to record your actual consumption, we estimate it based on an average of your last three previous readings. In this case, the word “Estimated” will appear just above the “reading” on your bill.