We group customers into areas and then cycles, with approximately nine (9) areas comprising a cycle. We process bills by cycles. We upload the reading taken by your meter reader and bill to your account.
When we have all the readings for your cycle (we refer to this as the end of the cycle), we produce a billing proof.
This billing proof includes:
Details about all accounts in the cycle and includes: the current reading, readings for the prior three months and average monthly readings.
A record of all accounts which has increased or decreased by 20% or more from the last recording
After the billing proof is checked and all necessary corrections made, the bills for your cycle are produced, printed and mailed.
Note that where we are unable to access your meter to record your actual consumption, we estimate it based on an average of your last three previous readings. In this case, the word “Estimated” will appear just above the “reading” on your bill.
FACTORS THAT MAY INCREASE YOUR ENERGY USE
Use the Usage History Table on your bill to compare your usage (units/kWh) to the same period last year or over the last few months.
Changes in the number of people and activities at your home. Children on vacation or additional house guests can increase your use of lights, cooling equipment, appliances, hot water, TVs and other electronics.
Open or loosely sealed windows and doors in air conditioned spaces will increase cooling costs.
Decorative lighting during festive seasons can also increase usage.
Variance in the number of days between electricity meter readings The number of days between readings varies because of the number of days in a month, public holidays and weather conditions, which will affect your monthly charge. Please pay attention to the average daily use in the usage history on your bill to compare consumption from month to month.
Increased use of cooling equipment such as air conditioners, fans and other appliances can contribute to a change in your bill.
Faults in Electrical Installations and Equipment – mechanical problems with electrical equipment may lead to higher electricity usage than normal. Ground faults in electrical systems can cause some of your electricity to flow into the earth.
Estimated Bills are issued when Grenlec is unable to access your meter or needs to verify a reading. Estimated bills are clearly marked and calculated based on your usage pattern.