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How do I make a report for someone else?
- Open the app and on the Home screen, click the ‘Report a Problem’
- A list of issues should be displayed. From the list provided, select the option which best matches the issue that you want to report.
- A list of your accounts should be displayed. Go to the end of the list and select ‘Another account’.
- Enter the account number for which you want to report an issue, then click the Set
- The Service Issue screen will open. Enter any details about the problem in the Comments area under ‘Please tell us about the outage’
- Enter a contact phone number, including the area code. Grenada’s area code is 473.
- Click submit to send the report to Grenlec. Note: The duty operator may contact you if additional information is needed about your report.
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