1. Open the app and on the Home screen, click the Report a Problem’
  2. A list of issues should be displayed. From the list provided, select the option which best matches the issue that you want to report.
  3. A list of your accounts should be displayed. Go to the end of the list and select Another account’.
  4. Enter the account number for which you want to report an issue, then click the Set
  5. The Service Issue screen will open. Enter any details about the problem in the Comments area under ‘Please tell us about the outage’
  6. Enter a contact phone number, including the area code. Grenada’s area code is 473.
  7. Click submit to send the report to Grenlec. Note: The duty operator may contact you if additional information is needed about your report.