1. Open the app and on the Home screen, click the ‘Report a Problem’ button.
  2. A list of issues should be displayed. Select ‘No Power’, then select the account that you want to report, the click the Set
  3. The Service Issue screen will open. Enter any details about the problem in the Comments area under Please tell us about the outage
  4. Enter a contact phone number, including the area code. Grenada’s area code is 473.
  5. Click Submit to send the report to Grenlec. Note: A representative may contact you if additional information is needed about your report.