1. Open the app and on the Home screen, click the ‘Report a Problem’ button.
  2. Select the item which best matches the issue that you want to report. E.g. Pole, Streetlight, etc.
  3. The Service Issue screen will open.
  4. Enter the pole number found at the area of the problem. Note that the pole numbers are 2 letters (capital then common) followed by up to 3 numbers Eg Ab123
  5. Enter any details to help describe the problem in the Comments area under ‘Please tell us about the outage’.
  6. Enter a contact phone number, including the area code. Grenada is 473.
  7. Click submit to send the report to Grenlec. Note: A representative may contact you if additional information is needed about your report.