On the login page, click “Forgot password?”       Enter your email address and click “Send Email”       You will receive an email with a link. o   Click the link and you will be directed to set a new password. o   Create a new password with the requirements

You can only remove an account from your profile online if you are not the Primary customer on the account. Log in your account Go to Profile on the left menu Select Account section Click on the "Remove" button next to the account If you are the Primary customer on the account please contact our

To change your email address:       Log in to your account       On the left side menu click on Profile       Click the Pencil icon next to your name o   Click into the Primary Email field: You’ll see the current email address become editable o   Enter your

If you have multiple account numbers, you can link accounts using the “Add an Account” button in your Profile.

      Log in to your account.       Under “My Wallet”, click on “Manage”       Click “Add Payment Method” or locate the payment method you wish to edit and click on the “Edit” button     Follow the steps to complete the process  If you have more than one payment

      Log in to your account       If you have multiple accounts linked to your profile, click on "My Accounts," then select the specific account for which you want to stop the recurring payment.       Your recurring payment will show a Schedule number and an Edit button. Click Edit

  Register at MyAccount.Grenlec.com       Log in to MyAccount.Grenlec.com and have your debit/ credit card details handy       Under “AutoPay”, click “Sign Up”     Follow the steps and remember to select the frequency of payments before checking the authorization box and clicking “Create AutoPay”

https://grenlec.com/wp-content/uploads/2024/03/Grenlec-Understanding-Your-New-Bill-Brochure_Feb-2024.pdf

Grenlec is moving all customers to paperless billing. Get ready by registering for MyAccount.Grenlec.com to view your bill and sign up for paperless billing to get your bill in your email inbox.

If you’ve made an error during payment: Please contact our Customer Support Department for assistance. You can reach us by phone at 237 or +1 (473) 440-2097 or by email at customersupport@grenlec.com. If you’re experiencing a technical issue, take a screenshot of the error message and include it in your email to help us troubleshoot