Customer Service

PURC Changes to Electricity Tariff

Grenada Electricity Services Ltd. (Grenlec) is notifying customers about two important changes to the electricity billing structure. These two new components are being implemented by the Public Utilities Regulatory Commission (PURC), which has the authority under the Electricity Act to determine the electricity tariff-setting methodology. The first change, the Renewable Energy (RE) Charge was implemented on 1 October 2023. It reflects the impact of electricity

2023-10-19T16:22:03+00:00October 19th, 2023|Customer Service|

Grenlec Statement on Island-wide Outage

Grenlec apologises for the island-wide service interruption that occurred on Monday, 28 August 2023 at 12: 36 PM. This was due to the accidental operation of a switching device, which triggered a chain of events resulting in the disruption of services across mainland Grenada. Once the cause was identified, our technical team immediately began

2023-08-31T07:54:09+00:00August 31st, 2023|Customer Service|

Presenting the Redesigned Grenlec Bill – Same Great Information, Easier for Customers to Follow

  The Grenada Electricity Services (Grenlec) is pleased to present a redesigned electricity bill that will take effect from 1 September 2023. The redesign of the electricity bill prepares Grenlec to facilitate proposed changes to the electricity tariff that will be implemented by the Public Utilities Regulatory Commission (PURC) in October 2023. Casandra Slocombe,

2024-03-06T13:57:13+00:00August 30th, 2023|Customer Service|
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