• Grenlec is moving all customers to paperless billing. Get ready by registering for MyAccount.Grenlec.com to view your bill and sign up for paperless billing to get your bill in your email inbox.

Yes. If you pay through your bank or other payment service: • Update your records with your new Grenlec account number once you receive it

MyAccount.Grenlec.com accepts: • Visa • Mastercard

• Yes, payments through the Customer Portal are reflected in real-time • On the Mobile App, there may be a 15-minute delay

• Call us at 237 • Visit MyAccount.Grenlec.com • Visit any Grenlec Customer Care Centre for in-person assistance

Grenlec provides several forms, which customers complete and submit on MyAccount.Grenlec.com. Customers will receive an automated acknowledgement. Grenlec reviews and responds to submissions within 3 business days.

Use this feature to save and print all data for a specified time period. The data is available in CSV format which can be opened with many programs including Excel.

No. Your access number will remain the same. Is the online portal secure? MyAccount.Grenlec.com uses industry-standard encryption and secure authentication to protect your data and ensure your transactions are safe.

With the launch of our new Customer Information System in October 2025, every customer was issued a new account number. Your new account number can be found on: • Your bills issued after October 2025 • The Grenlec Mobile App • MyAccount.Grenlec.com account lookup 

The Mobile App is designed for quick, on-the-go access to essential services like: - Bill balances - Outage information (only available via the app) - Usage and payment history for the last 12 months MyAccount.Grenlec.com is a browser based application that offers advanced account features, including: Online bill access Online bill payments directly to Grenlec