Customer Service

Grenlec Adds Two New Generators to Strengthen Power Supply in Carriacou

Grenlec is enhancing electricity service with the installation of two new generators at its Beausejour, Carriacou Plant, expanding capacity to 4.2 MW to meet growing demand. Wallace Collins, Grenlec’s Department Manager there said: _“These new units will allow us to serve customers more reliably and with greater flexibility. With additional generation, we can carry

2025-09-11T05:49:07+00:00September 11th, 2025|Customer Service|

Fuel Adjustment Clause Increase Effective August 2025

Grenlec is advising customers of an increase in the Fuel Adjustment Clause (FAC) that will impact electricity bills issued after 14 August 2025.Two main factors are driving this increase in the FAC:The end of credits from 2024 fuel charges, which ended in June/July. As a result, customers benefitted from this adjustment on their bills.An increase

2025-09-09T18:49:33+00:00September 9th, 2025|Customer Service|

Grenlec Current – July 2025

Grenlec Prepares to Launch New Customer Experience Something Powerful Is Coming! Grenlec is getting ready to introduce a major transformation in the way it serves its customers. “This is a big step forward for us—and for our customers,” said Casandra Slocombe, Grenlec’s Customer Service Manager. “We’re excited to offer an improved experience that

2025-07-30T06:27:44+00:00July 30th, 2025|Customer Service|
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