How do I report a problem with the mobile app if I don’t have an internet connection (e.g. Wi-Fi or data)? The mobile app requires internet access to send to and receive messages from Grenlec. If you do not have any internet access, report the problem to Grenlec by phone by dialing 237. The fault reporting center is a 24/7 service. admin2021-12-04T18:53:51+00:00December 4th, 2021|Mobile App|