This deposit is an estimate of 2-months’ usage, allowing the Company to extend credit to customers for almost two-months after electricity is used.

Example: A customer who uses electricity in August is billed in September and the payment becomes due in October.

We ask customers to upgrade their security deposits when we are interacting with them on any service matters or from time to time. These upgrades ensure that the deposit reflects changes in electricity prices and consumption.

We pay each customer 4% interest on their security deposit every year. This appears on their bill as a credit in January or February.

The security deposit is returned to customers when they close an account on which there are no outstanding balances.