If you’ve made an error during payment:
Please contact our Customer Support Department for assistance.
You can reach us by phone at 237 or +1 (473) 440-2097 or by email at customersupport@grenlec.com.

If you’re experiencing a technical issue, take a screenshot of the error message and include it in your email to help us troubleshoot the problem more quickly.

 

For an incorrect payment:

Log into your account at MyAccount.Grenlec.com. Navigate to the “Services” tab and then to “Forms” on the left menu. Fill out the “Transfer of Incorrect Payments” form and submit this information to us. Our team will review your request and get back to you within 3 business days.