Your Meter Reader
Customers are grouped into areas, which are arranged
in “walking” sequence.
As your meter reader visits your premises, he uploads
consumption readings to your record on a handheld device that has account
information, such as:
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Your Account Number |
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Your Name |
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Your Address |
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Your Meter Number |
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This allows your meter reader to accurately match the
reading he is taking with your account information. |
Billing
We group customers into areas and then cycles, with
approximately nine (9) areas comprising a cycle. We process bills by cycles. We
upload the reading taken by your meter reader and bill to your account.
When we have all the readings for your cycle (we refer to this as the end of the
cycle), we produce a billing proof.
This billing proof includes:
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Details about all accounts in the cycle and includes: the current
reading, readings for the prior three months and average monthly
readings. |
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A record of all accounts which has increased or decreased by 20% or
more from the last recording |
After the billing proof is checked and all necessary corrections made, the bills
for your cycle are produced, printed and mailed.
Note that where we are
unable to access your meter to record your actual consumption, we estimate it
based on an average of your last three previous readings. In this case, the word
"Estimated" will appear just above the "reading" on your bill.